LEAN SIX SIGMA

22/03/2022

The Moroccan Airports Authority (ONDA) launched, on March 22, 2022, the Lean Six Sigma (LSS) approach with the objective...


The Moroccan Airports Authority (ONDA) launched, on March 22, 2022, the Lean Six Sigma (LSS) approach with the objective of improving the customer experience at the airport Mohammed V. The launch meeting was chaired by the Director General of ONDA and was attended by representatives of partners involved in the passenger value chain.

The Lean Six Sigma approach consists of two approaches that simultaneously contribute to the continuous service quality improvement and customer satisfaction. These are the "Lean" approach, which refers to productivity, and the "Six Sigma" approach, that refers to quality.

The ONDA plans to deploy this approach before the summer season and especially before the Marhaba 2022 operation. It will initially concern the process "international arrivals", whose objective is to reduce by 20% the time of stay of passengers in this area and the variability of the process.