FAQ

Find all the answers to your questions about the different services available at the airport.

What do we mean by tax free at the border?

Tax exemption consists of authorizing non-resident persons, visiting Morocco for a short period of time, to be reimbursed the value-added tax (VAT) paid on non-commercial purchases made in the Kingdom and intended for use abroad.

Who can benefit from the border tax exemption?

Individuals who have their usual residence abroad and are passing through Morocco are entitled to tax-free treatment at the border.

Can we benefit from the tax exemption for all types of goods?

As provided for in the General Tax Code, tax exemption is not granted for food products (solid and liquid), manufactured tobacco, medicines, unmounted precious stones and weapons as well as means of transport for private use, their equipment and supplies and cultural goods.

What are the conditions to be fulfilled in order to benefit from the tax exemption at the borders?

Individuals whose usual place of residence is abroad and who are passing through Morocco can benefit from tax exemption if their purchases are not of a commercial nature. These purchases must also correspond to a retail sale made on the same day, at the same vendor, for an amount greater than or equal to MAD 2,000 incl. VAT.

How early must I arrive at the airport to catch my flight?

Please refer to your airline's instructions

To fully enjoy your trip and avoid stress, we invite you to arrive at the airport well in advance, in order to finalize all the formalities and board the plane on time.

• For international short/medium haul flights, it is recommended to check in at least 3 hours before departure time. During busy periods (vacations, weekends, public holidays, etc.) it is recommended to check in at least 4 hours before departure time.
• For international long-haul flights, it is recommended to check in at least 4 hours before departure time. During busy periods (vacations, weekends, public holidays, etc.) it is recommended to check in at least 5 hours before departure time.
• For domestic flights, it is recommended to check in at least 2 hours before departure time.

Make sure you meet the health and documentation requirements of the departure, transit and destination countries before you check in. 

• Check-in counters close 60 minutes before departure time
• The boarding gates close 15 minutes before flight departure.

I lost/found an object at the airport, what should I do?

For lost/found items, the passenger must inform the following airport services:

• The nearest information counter to the area where they are located;
• Or by calling 8215 through the telephone stations set up in each zone;
• Or by going to the airport district (DGNS) located on the second floor of Terminal 1;

To file a claim for a lost item, you have the option of sending an email to [email protected] or reaching out to the ONDA call center at 080 1000 224 or +212 5 22 43 58 58.

Where can I change my baby’s diapers?

The sanitary blocks at the airport have changing tables.

Can I take my medication in the cabin?

It is possible to carry with you, in the cabin, medicines or products for medical use in quantities necessary for the duration of your journey (including in a container larger than 100 ml). These medicines will be checked at the security checkpoint, and the passenger will be required to provide official documentation (prescriptions, certificates, etc.) to prove that these products are essential. Bear in mind that some medicines authorized in Morocco are not authorized in other countries. We recommend that you keep the prescription for your medication at hand.

How do I find out where my flight is departing from?

We have set up a totem at the access of each terminal displaying the list of airlines operating there. Once inside the airport, agents, signage and flight information display system on screens are available to guide you. 

What are the opening hours of the car rental agencies/stores/restaurants/pharmacy?

All shops and car rental agencies are open and available every day from the first flight to the last.

Can I take food and drink with me on the flight?

You are not allowed to bring 100ml beverages through check-in. Sandwiches of any kind are permitted.

What is the maximum weight limit?

Each airline has its own specific requirements, normally indicated on your ticket or booking confirmation. Check with your airline for details.

I want to travel with my pet, what do I do?

In order to transport your pet, please check with the airline whether they accept this type of request. Depending on the size of your pet, it may travel in the hold or in the cabin.

What items are prohibited in hand baggage? and checked baggage?

Guidelines for classifying prohibited items

These guidelines cover the different forms that weapons and restricted items can take.

However, common sense will determine whether an object can be considered a weapon.

• Firearms: any weapon that fires a projectile under the effect of an explosion or the action of compressed air or gas, including starter pistols and flare pistols.
• Knives and cutting instruments: sabres, swords, cutters, hunting knives, souvenir knives, martial arts utensils, trade tools and other knives with a blade length of 6 cm or more and/or knives prohibited under local legislation.
• Blunt instruments: truncheons, clubs, baseball bats or similar instruments.
• Explosives / Ammunition / Flammable liquids / Corrosives: any explosive or incendiary material which, alone or in combination with other items, can cause an explosion or fire. This category includes explosives, detonators, pyrotechnics, gasoline, other flammable liquids, ammunition or any combination of these items. Any corrosive or toxic material, including compressed or non-compressed gases.
• Other items, such as ice picks, alpenstocks, hand razors, tapered scissors, which are not generally considered to be lethal or dangerous weapons but which may nevertheless be used as a weapon, as well as toy or dummy weapons or grenades.
• Items of any kind that could reasonably be mistaken for a deadly weapon. This includes items resembling explosives or other items that could pass for a weapon or dangerous object. These examples are not exclusive.
• Chemical and biological items and substances that could be used in attacks. The possibility of chemical and biological attacks includes the use of chemical or biological agents to commit illegal acts. Controlled chemical or biological substances include: sulfur mustard, VX gas, chlorine, sarin, hydrogen cyanide, anthrax, botulism, smallpox, tularemia and viral hemorrhagic fever (VHF).
• Items that are or are suspected to be chemical or biological substances are immediately reported to the airport authorities, police, military or other competent authority, and are isolated from areas of the airport accessible to the public.

Hand baggage must pass through an X-ray screening machine, and may also be searched by hand.

Please note, however, that it is strictly forbidden to place in your hand baggage any blunt or sharp objects such as penknives, scissors, knives, cutters, weapons or weapon-like objects. Any such object will be removed from your baggage at security checkpoints, and may be destroyed without compensation.

If you wear a pacemaker or any other implanted technical device (insulin pumps, even certain hearing aids), inform the security officer so that you don't have to go through the portals - although this does not exempt you from a body search.

As an added precaution, you may be asked to identify your checked baggage at the foot of the aircraft.

Finally, never leave your baggage unattended in the terminal.

Safety measures applied to Liquids, Aerosols and Gels (LAGs)

Effective November 15, 2013, restrictions on the carriage of LAGs on board aircraft have been implemented. These restrictions are:

1. All LAGs must be transported in containers with a maximum capacity of 100 (ml);
2. Containers shall be placed in a clear, reformable plastic bag with a maximum capacity of one liter and shall be easily placed in the bag, which shall be closed;
3. LAGs transported in containers larger than 100 ml will not be accepted at the security checkpoints, even if the container is only partially filled. Empty containers with a capacity greater than 100 ml are allowed.

Exemptions to the above rules are granted to LAGs if:

1. They are intended for use during travel and are required for medical purposes or special dietary needs or baby food. Security officers may ask the passenger for proof of the authenticity of the exempted liquid if they deem it necessary.
2. They come from a point of sale located in the Airport Security Restricted Area; provided that they are contained in a tamper-evident bag and that there is satisfactory evidence that the product was purchased at the airport in the last 24 hours.
3. They originate from another domestic airport, provided they are contained in a tamper-evident bag and there is satisfactory evidence that the bag was purchased at the airport during the day.
4. They were purchased on board an aircraft of the national carrier, provided they are contained in a tamper-evident bag made available by the carrier and there is satisfactory evidence that the bag was purchased on board the aircraft during the day.