In a context marked by liberalization and acute competition, air transport is an activity sector where  quality plays a fundamental role. Therefore, ONDA has opted to raise "Quality" to strategic objectives rank  with customers and partners satisfaction goal.

Within this strategic objective limites ONDA has already set up structures dedicated to quality which consist  in implementing a quality management system assuring airports operations enhancement.

This approach will be materialized by two main actions. First one concerns ISO 9001/2000 Certification generalization at main airports, and second consists in implementing  satisfaction surveys.

This approach’s objectives are based on several pillars, namely:

• Airport trades offialization by gathering and implying staff around common goals.
• Best organization, means and airport operations methods mastery.
• Customer satisfaction and loyalty improvement.
• Brand image improvement through worldwide recognized certification.
• Regular customer satisfaction measuring (passengers, Airline companies, concessionary etc.) in order to narrow the gap between their needs and offered service.